📄 Return & Refund Policy — Skandin
Last updated: 01.11.2025
Thank you for shopping at Skandin. We want you to feel confident when purchasing from us.
Below is our Return & Refund Policy in accordance with Swedish consumer protection laws.
1. Right to Cancel (14-Day Return Policy)
As a consumer within the EU, you have the right to cancel your order within 14 days from the day you receive your item.
To start a return, please contact us at:
📧 info@skandin.com
Include your order number and reason for return.
2. Conditions for Returning Items
To qualify for a return, items must be:
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Unused
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In original condition
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In original packaging (if applicable)
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Free from stains, perfume, or wear
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Tags must remain attached
Items that do not meet these conditions may be rejected or receive a partial refund.
3. Non-Returnable Items
The following items cannot be returned unless defective:
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Underwear
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Beauty or hygiene products
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Customized or personalized items
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Sale items marked “Final Sale”
4. Return Shipping
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The customer is responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping method.
Return Address:
📍 Skandin — Returns Department
Return Address On Parcel
5. Refund Process
Once we receive and inspect your returned item, we will:
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Notify you by email
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Approve or reject the refund
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Refund the amount to your original payment method within 5–10 business days
Shipping fees are non-refundable unless the return is due to our mistake.
6. Damaged, Wrong, or Defective Items
If you receive a damaged or incorrect item, contact us within 3 days with photos.
We will offer:
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Replacement
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Exchange
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Full refund
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Free return label
7. Exchanges
You may exchange your item within 14 days if stock is available.
If the new item is out of stock, we will refund your purchase.
8. Contact Us
If you have questions about our Return & Refund Policy, contact us at:
📧info@skandin.com